Frequently Asked Questions, and Answers, About CHP
Services and Benefits
Q. What services are available to members at Capital Health Plan's health centers?
A. CHP's two health centers are located at 2140 Centerville Road (across from the U.S. Post Office) and 1491 Governor's Square Boulevard (near the movie theaters). In addition to doctors' offices, both health centers offer x-ray services, a lab, and eye care centers-including a huge selection of glasses at low, competitive prices. The Centerville Road facility also houses the CHP Urgent Care Center. At the Governor's Square Boulevard center, CHP's new Mammography Screening Center is helping many members receive this crucial service faster. Most health education programs are also held at the Governor's Square center.
Q. Are the Capital Health Plan health centers like a clinic?
A. No. Each primary care physician (PCP) at a Capital Health Plan health center has his or her own office suite and staff and sees patients by appointment only. If you have chosen a PCP who practices at a center, you access all of your routine medical care from that PCP. If you are sick, every effort will be made to schedule you to see your primary care physician. If he or she cannot see you, the staff will arrange for you to see another physician within the health center.
Q. What happens if I need to see a specialist?
A. When appropriate, your primary care physician will refer you to a participating specialist if he or she cannot personally provide the care you need.
Q. What happens if I am already seeing a specialist at the time I enroll in Capital Health Plan?
A. In order to continue seeing a specialist, your primary care physician must make a referral for you. Care that you receive from Capital Health Plan-participating specialists without a referral, or from non-plan specialists, will not be covered. You may see CHP's extensive list of participating specialists at Physician Search.
Q. What if I need lab services, x-rays, or diagnostic testing?
A. Your primary care physician or participating specialist will coordinate such care and make necessary referrals for service.