-- Centers for Medicare and Medicaid Services recognizes CHP’s Medicare Advantage health plan --
TALLAHASSEE, Fla. – Capital Health Plan is the only Medicare Advantage plan in the nation to receive five out of five stars in both 2010 and 2011 from the Centers for Medicare and Medicaid Services. Once again, CHP is uniquely honored with this five star distinction along with only two other plans in the nation.
“It is an honor to be recognized nationally as a leading provider for Medicare Advantage,” said John Hogan, CEO of Capital Health Plan. “Thanks to our team of physicians, nurses and staff, our members continue to receive nationally-recognized service through our health plans.”
According to the Centers for Medicare and Medicaid Services, the five star rating system is used to monitor plans to ensure they meet Medicare’s quality standards. The system uses 53 quality measures including preventive care, chronic illness management, and customer satisfaction.
The release of the ratings comes just in time for the November 15th open enrollment for Medicare beneficiaries. Using the ratings system, prospective members can compare the quality of care and customer service among Medicare health and drug plans. All ratings are posted publicly in Medicare’s Plan Finder at
“In addition to recognizing our outstanding commitment to our members, these ratings offer Medicare beneficiaries more transparency and the opportunity to learn about the quality and value of health plan options to ensure they find the one that best meets their needs,” said Dr. Nancy Van Vessem, Capital Health Plan chief medical officer. “We will continue to strive to provide our members with excellence in service.”
Recently, the National Committee for Quality Assurance (NCQA) ranked CHP’s Medicare Advantage Plan number one in the nation. CHP’s Medicare Advantage plan is the first Florida health plan to be ranked number one.
CHP’s commitment to member satisfaction shows in the outstanding results of member surveys. CHP Connect, a secure, online personal health record, helps members take control of their health. CHP Health Coaching gives members access to online web modules and 24/7 advice from health care professionals to guide them through important medical decisions. CHP’s local member services department consistently delivers efficient, expert service.
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