Capital Health Plan Named Among "America's Best Health Plans"

“This is a testament to the dedication of our physicians and clinical staff to the community we serve. There is nothing more important to us than the quality of care delivered to our members,” said CHP Chief Medical Officer Dr. Nancy Van Vessem. “These rankings are based on clinical performance, member satisfaction and accreditation information. We are happy our CHP members are satisfied with their medical care and we appreciate this outstanding feedback.”

The rankings, which used data from NCQA, HEDIS® and CAHPS®, cover measures in categories related to access to care, overall satisfaction, prevention and treatment.

America’s Best Health Plans rankings are based on prevention, treatment and customer experience scores on a range of measures that health plans voluntarily report to NCQA. The scores of commercial health plans are reported in NCQA’s Quality Compass database. These scores reflect the results of consumer surveys and success in preventing and treating illness compared to other plans.

Commercial Rankings:

• CHP members rated their satisfaction with their personal doctor (rating of 9 or 10) as the highest in the state.
• CHP members once again scored the Plan the highest in the state and the South Atlantic Region when asked “how satisfied are you with your health plan?”
• CHP scored the very highest in the nation for colorectal cancer screening for the 3rd year in a row.

Medicare HEDIS® scores are obtained from the Alliance for Community Health Plans (ACHP) database.

Medicare Rankings:

• CHP members rated their satisfaction with doctor communication as the highest in the state and the South Atlantic Region.
• CHP scored the very highest in the nation for colorectal cancer screening for the 4th year in a row.
• CHP also scored the very highest in the nation for eye exams for diabetic members.

The 2008-09 “America’s Best Health Plans” rankings are published online at www.usnews.com/healthplans, and will be featured in the November 17-24 issue of U.S. News, which will be on newsstands Monday, November 10.

Capital Health Plan, the area’s only local health plan, is an affiliate of Blue Cross Blue Shield of Florida and provides health care coverage for 112,000 people in Leon, Gadsden, Wakulla and Jefferson counties.

“America’s Best Health Plans” is a trademark of U.S. News & World Report. HEDIS® stands for Healthcare Effectiveness Data and Information Set and is a set of standardized performance measures related to many significant public health issues. CAHPS® originally stood for Consumer Assessment of Health Plans Study (acronym now stands alone as a registered brand name). It is a standardized survey of consumers’ experiences and is used to evaluate plan performance in areas such as customer service, access to care and claims processing.

NCQA stands for National Committee for Quality Assurance and is a private, non-profit organization dedicated to improving healthcare quality. Employers and consumers use information provided by NCQA to make more informed choices. More information is available at www.ncqa.org.