TALLAHASSEE, Fla. – Capital Health Plan has once again received national recognition. The Plan announced today that it was rated as the top-ranked health plan in Florida by the 2006 U.S. News & World Report and the National Committee for Quality Assurance (NCQA) in its ranking of “America’s Best Health Plans 2006.” Moreover, CHP was ranked fourth in the nation for its Medicare plans.
"This is a true reflection on the quality of care delivered by our physicians and clinical staff. Their commitment to our members – their patients – makes CHP the top health plan in Florida and our region year after year.” said Nancy Van Vessem, M.D., chief medical officer of Capital Health Plan. “These rankings are based on clinical performance, member satisfaction and accreditation information, so they show CHP’s commitment to continuous improvement in the quality of service delivered to our members and that CHP members are more satisfied with their medical care than those in other health plans. We are grateful to our members for this outstanding feedback.”
The report places CHP’s health services head and shoulders above other Florida health plans. In CAHPS® surveys, members rated CHP higher in customer service, claims satisfaction and rating of health plan than any other plan in the state. The results also put CHP’s customer service in the 98th percentile nationally.
“CHP is proud of our outstanding reputation,” said John Hogan, CEO of Capital Health Plan. “We’ve made a commitment to doing the necessary hard work and making the extra effort to give our members high quality, affordable health care. Our members can rest assured that our commitment remains strong – this type of feedback only furthers our resolve to improve and raise the bar even higher.”
The rankings, which used data from NCQA, HEDIS® and CAHPS®, covers measures in categories related to access to care, overall satisfaction, prevention and treatment.
Capital Health Plan, the area’s only local health plan, is an affiliate of Blue Cross Blue Shield of Florida and provides health care coverage for 113,000 people in Leon, Gadsden, Wakulla and Jefferson counties.
“America’s Best Health Plans” is a trademark of NCQA stands for National Committee for Quality Assurance and is often referred to as a watchdog for the managed care industry. Employers and consumers use information provided by NCQA to make more informed choices. More information is available at www.ncqa.org.