NextGen Patient Portal - NextMD FAQ
Have a question? Check here to see if it can be answered in our FAQs.
Frequently Asked Questions
What is the NextGen Patient Portal?
The NextGen Patient Portal (formally known as NextMD) is our secure patient portal. It gives you a way to contact our office about non-urgent requests through a secure web portal.
Is the NextGen Patient Portal the same as email?
No. This system uses a secure web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart. Staff is able to see vital parts of your health record as they take care of your requests.
I already use CHPConnect. How is this different?
Though CHPConnect is a great way to view certain historical data, NextMD gives you more real time access to your medical practice and allows you to send messages to your doctor and practice staff.
I have lost my token/My token is more than 30 days old and the website won’t take it. What should I do?
Physician Group of Capital Health Plan takes your privacy very seriously. The tokens expire within 30 days as a security measure. If your token has expired, you may request a new token by contacting our office and completing our verification process. Once your identity has been verified, another token will be generated for you.
Can I send a message about my child (spouse, child, parent, etc…) through my NextGen Patient Portal account?
The Patient Portal includes “Care Manager/ Dependent” functionality. The Care Manager function allows you to designate who the message is concerning. This must be set up by your primary care or eye care practice before you may send messages concerning your child (spouse, child, parent, etc…).
Keep in mind that if your account has not been set to accommodate a Care Manager, any messages that you send will become part of your permanent record.
Please contact our offices for further details. The Care Manager/ Dependent functionality will only be activated after the identity of the Care Manager has been verified.
If your family member would like an independent portal account, one of our staff members will be happy to assist them.
How quickly can I expect a response to my message?
Patients should allow at least two business days to receive a response to their message. However, it is common for our physicians and staff to reply more promptly.
I have forgotten my User Name/ Password, how can I retrieve it?
Go to www.NextMD.com and click on “don’t remember your user name or password” link. Use any of the options.
My User Name, Password, or Security Question Answer is not working. I know I entered it correctly. What do I do?
Remember that all login information (username, password and security question answer) is case sensitive. Make sure that you are entering the information in the same case that you created your login. If you still cannot login, go to www.NextMD.com and click on “don’t remember your user name or password”. Use the options listed for login information retrieval.
If you are still experiencing problems, contact our office.
I have been locked out of my account, how can I unlock it?
Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 30 minutes.
I have a new email address, how can I change it?
Login to www.NextMD.com and click on the “My Account Tab”. Go to “My Information” and then scroll down to email addresses, where you can make the change.
My doctor said she sent me a NextMD message, but I never received an email letting me know that a message was available. What should I do?
The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents that were sent via the NextGen Patient Portal can be retrieved by logging into NextMD and reviewing your inbox.