Information Central
Note: This article is over 60 days old, and may contain information that is out of date, or has been superseded by newer information.
Here are just a few topics you can find at the Capital Health Plan website
Under the Members Tab:
In “About Your Care:”
- Understanding Quality: Improving Services for Members
- Your Rights and Privacy:
- Member Rights & Responsibilities
- Use and disclosure of personal health information
- Types and use of information members can enter on CHP’s secure web site
- Advance Directives and Living Wills
- Capital Health Plan Case Management Program
- Disease Management Services
- Utilization Management: Understanding CHP’s Health Care Decision-Making:
- CHP’s affirmative statement about incentives
- Explanation of appeal rights, including the availability of external appeals by independent review organizations
- How CHP evaluates new technology
- How to reach CHP with specific questions about coverage issues
- Pharmaceutical procedures: About Your Medications
In “Live Healthy:”
- Preventive Health Guidelines
In “Customer Service:”
- How to obtain language assistance
Under the Capital Health Plan Tab:
In “About CHP”
- FAQs (Frequently Asked Questions):
- How to obtain care after normal office hours, when outside the service area, and in case of emergency
For printed copies of these documents, please contact Member Services at 850-383-3311.
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