Ask Your Local Member Services Department
Note: This article is over 60 days old, and may contain information that is out of date, or has been superseded by newer information.
Question:
How do I update my personal information at Capital Health Plan?
Answer:
Capital Health Plan strives to keep the most current and updated information for all of our members. If need to change your address or phone number, please use the following steps:
If your home or work number changes:
We can take this information over the phone. Please contact the Member Services Department.
- Commercial Members: Five days a week 8 a.m. – 5 p.m.850.383.3311 or 800.390.1434
- Medicare Members: Seven days a week 8 a.m.– 8 p.m.850.523.7441 or 877.247.6512
- TTY/ TTD: 850.383.3534 or 877.870.8943
If you need to update your address with Capital Health Plan:
We cannot take this information over the phone. Please use the following steps:
- Commercial Members: Contact your Employer Group Administrator and ask that they submit your current updated address to us with a “Member Status Change Form.”
- Medicare Members: Please submit your information to Capital Health Plan through a written request.
- Mail to: Capital Health Plan Attention: Enrollment Department PO BOX 15349Tallahassee, Florida, 32317
If you have a Name Change:
We cannot take this information over the phone. Please use the following steps:
- Commercial Members: Contact your Employer Group Administrator and ask that they submit your current updated name to us with a “Member Status Change Form.”
- Medicare Enrolled Members: Please contact the Medicare Office at 1-800-MEDICARE (1-800-633-4223). They will update your information and forward your name change to Capital Health Plan for prompt updating.
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