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Call monitoring is an effective method for improving the level of service provided to our customers, our patients and our members.
Part of Capital Health Plan’s overall strategy is to provide top-level customer service throughout the organization, including telephone etiquette and accurate information. Incoming and outgoing calls are recorded in departments in which our staff routinely communicates with you. When our staff places an outbound call to you, they will indicate that the call is recorded, when applicable. You may also hear beeping during your call, letting you know your conversation is being recorded.