Healthline member newsletter

CHP is a Thriving 25 Thanks to You!

Note: This article is over 60 days old, and may contain information that is out of date, or has been superseded by newer information.

Twenty-five years ago, Capital Health Plan opened its doors for business as Tallahassee's first HMO. We had a brand new 15,000 square-foot health center on Centerville Road, a handful of staff, great expectations . . . and very few customers! Fortunately several thousand of you were willing to take a chance in 1982 on this brand new program, were pleased with your experiences, and told friends and neighbors. The result? Your health plan not only survived-it thrived.

That result was not typical for health plans, as our community has seen many come, go, or be restructured. What made the difference for CHP? Many things, almost all of which involve the efforts of great people. CHP has been blessed with a talented board of directors, exceptional medical community, strong affiliations with Blue Cross Blue Shield of Florida, supportive area employers, and a wonderful staff. Most important, CHP has been blessed with an outstanding membership, remarkable in its consistent, long-term support. There isn't a health plan anywhere in the country that has received stronger support year after year from its membership.

Today, thanks to your support, CHP has developed into a vital healthcare resource for our community-a resource we are committed to continually improve. Toward that end, check out our latest enhancement, CHP Health Coaching, on the next page. We think that many of you will find it a valuable resource for working with your doctor to optimize your health and well-being.

On behalf of the board, management, and staff of Capital Health Plan, I want to thank you for permitting us to serve you and this community for 25 years. We appreciate so much your consistent support and look forward to the opportunities we have working together to build a bright healthcare future for our community.

Ask Dr. Nancy

Note: This article is over 60 days old, and may contain information that is out of date, or has been superseded by newer information.

Nancy Van Vessem, M.D.

Chief Medical Officer, Capital Health Plan

Q: I received a letter about CHP's new benefit CHP Health Coaching for "health information and support," 24 hours a day. Can I really call a Health Coach at any time? Who will be taking the phone call?

CHP Health Coaches are mostly registered nurses, but other professionals such as dietitians and respiratory therapists are available. The nurses are ready to talk with you 24/7 about health questions, decisions, procedures, or tests. They cannot provide emergency care or answer questions about benefits. However, you may ask the Health Coach about diabetes, breathing problems, back pain, heart disease, cancer, procedures like hysterectomies, and other concerns or choices you and your family face. For this one-on-one guidance, the coach uses evidence-based medical information, meaning that the information is up-to-date and supported by valid research.

The CHP Health Coach can send you additional information, including DVDs and brochures, if that is appropriate for your situation. You can choose to be followed by the same Health Coach by scheduling phone calls. Your primary care physician will receive a notice that you are participating in health coaching and can also refer you to the Health Coaches. The primary goal is for you to have information to do what is medically in your best interest, including understanding and following your physician's treatment plans.

Another new resource is the Dialog Center through www.capitalhealth.com. A vast array of tools helps you manage your health, including a Health Survey (find out where you stand and get recommendations for improvements), Healthwise (an encyclopedia of health information), and Balance modules (on-going help with weight loss, back pain, smoking cessation, stress reduction, and healthy eating).

Please take advantage of these new tools to improve your own health . . . and Live Well!

Call a CHP Health Coach at 850-383-3400 or 1-888-372-6608 or log onto www.capitalhealth.com at any time. For the hearing or speech impaired, call 1-888-277-1586. This membership service has no additional cost.