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CHP Ranked Among The Nation’s Top 5

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Capital Health Plan Ranked Among The Nation’s Top 5 Commercial and Medicare Health Plans By U.S. News & World Report

CHP among “America’s Best Health Insurance Plans 2009-10,” top health plan in Florida

Capital Health Plan (CHP) has once again received national acknowledgement. CHP is ranked 5th in the nation for both Commercial and Medicare health plans. In the 2009-10 America’s Best Health Insurance Plans rankings published by U.S. News & World Report and the National Committee for Quality Assurance (NCQA), CHP is also the top-ranked plan in Florida. This is the highest combined ranking CHP has ever achieved.

“We are very pleased with this recognition which reflects a lot of outstanding work by our staff and this medical community. This also would not be possible without great support year after year from our members and area employers,” said John Hogan, CEO of Capital Health Plan. “This type of feedback is great news for Tallahassee and only furthers CHP’s dedication to delivering high quality, affordable health care and service to our community.”

CHP also received good news from the Center for Medicare and Medicaid Services (CMS) for its Medicare Advantage health plan. CHP is the only Medicare Advantage plan in Florida, and one of only three in the nation, to receive 5 stars for the summary rating of health plan quality from CMS.

Star ratings show how well each plan performs in a particular category. Star ratings range from 1 star meaning "poor" quality to 5 stars meaning "excellent" quality.

“These rankings are based on clinical performance, member satisfaction and accreditation information. CHP is always finding ways to improve the quality of the health care services we provide, and we are honored to receive this prestigious recognition,” said CHP Chief Medical Officer Dr. Nancy Van Vessem. “It is a reflection of the commitment of our physicians and clinical staff to consistently deliver quality service.”

As part of its commitment to excellence, CHP continues to focus on three primary strategic initiatives:

  • Improving the health of the population
  • Enhancing the patient experience of care (including quality, access, and reliability)
  • Controlling trends in the per capita cost of care

John Hogan reflects, “We have a lot to accomplish in all three areas as does our nation, but Tallahassee definitely stands out in these efforts.”

NCQA’s Quality Compass database also reported high ratings for Capital Health Plan. The scores of commercial health plans are voluntarily reported NCQA using data from HEDIS® and CAHPS® measures in categories related to access to care, overall satisfaction, prevention and treatment. These scores reflect the results of consumer surveys and success in preventing and treating illness compared to other plans.

Commercial Ratings:

  • CHP members rated their satisfaction with their personal doctor (rating of 9 or 10) as the highest in the state.
  • CHP members once again scored the Plan the highest in the state and the South Atlantic Region when asked “how satisfied are you with your health plan?”
  • CHP scored the very highest in the nation for Spirometry Testing for COPD.

Medicare Ratings:

  • CHP scored the very highest in the nation for Diabetic eye exams.
  • CHP scored the very highest in the nation for Colorectal cancer screenings.
  • CHP scored the very highest in the nation for Spirometry Testing for COPD.


The 2009-10 “America’s Best Health Insurance Plans” rankings are published online at, and will be featured in the December 2009 issue of U.S. News, which will be on newsstands Tuesday, December 1.

The Center for Medicare and Medicaid Services has published the 2010 health plan star ratings for health plans at on the Health Plan Finder.

“America’s Best Health Insurance Plans” is a trademark of U.S. News & World Report. HEDIS® stands for Healthcare Effectiveness Data and Information Set and is a registered trademark of the National Committee for Quality Assurance (NCQA).

The source for data contained in this publication is Quality Compass® 2009 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass 2009 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).