New Members

New Member Checklist

(Download and print the New Member Checklist (pdf 336.63 kB) .)

Step 1.

Choose a primary care physician (PCP) for yourself or a family member. This physician is your primary source for care during office hours and guidance for care when the office is closed. Your PCP is either on call, or has another physician on call, 24 hours a day, 7 days a week.

Click here to learn how easy it is to Select a PCP.

Step 2.

Transfer your medical records if you are choosing a new doctor. Complete the Authorization to Disclose Protected Health Information Form (pdf 29.35 kB) and give it to the office that now has your medical records.

Step 3.

Register for CHPConnect. Manage your health care online (create a personal health history, track doctor visits, tests, referrals, diagnoses, and more).

To sign up, have your Member ID number ready.

Commercial Enrollment Guide

Step 4.

Learn how to get care as a CHP member. Review the Capital Health Plan Enrollment Guide (pdf 3.29 MB) , including information on:

• Urgent Care
• Away From Home Care
• Accessing Primary and Specialty Care

Step 5.

Find the prescription drugs that you need. Check the About Your Medications page to find which drugs are included on our Performance Drug List.

Step 6.

Find the CHP centers. See the location map (click on the map to download a PDF).

Step 7.

Find where to get lab services using the LabCorp Maps (pdf 109.21 kB) and LabCorp FAQs (pdf 370.76 kB) .

Step 8.

Log into CHPConnect to learn all about your benefits. Consult your Capital Health Plan Member Handbook and endorsements.

Step 9.

Review the Member's Rights & Responsibilities and Privacy Notice.

Step 10.

Complete and mail the Coordination of Benefits Questionnaire (pdf 157.76 kB) within the first 30 days of coverage.

New Member Resources

• Physician Directory
• Authorization to Disclose Protected Information Form
• CHPConnect Login
• CHP Map (pdf 72.90 kB)
• LabCorp Maps (pdf 109.21 kB) and LabCorp FAQs (pdf 370.76 kB)
• Away From Home Care