About Your Care
Advance Directives and Living Wills
End of life decisions about medical care can be much easier when advance directives are used. An advanced directive simply means a statement, made while you are competent, about the medical treatment you want when you consciously cannot make decisions. Decisions made early and communicated plainly may have tremendous value for the person and the family.
Case Management
The Capital Health Plan Case Management Program is a service offered to all Capital Health Plan members. Our nurse case managers can offer assistance to members and their families who are facing a serious illness or injury and need help navigating the sometimes complex systems of medical care.
Patient Safety Information
Health care, like any human endeavor, is not immune to mistakes. In fact, as medicine advances—as treatments become more various and sophisticated—care necessarily involves additional possibility for error. Patient safety is a continual concern at Capital Health Plan. One important method we use for safeguarding members is education.
How can you help ensure that your care is safe and effective?
Referrals and Authorizations
It is important to understand the difference between a referral and an authorization, and how to obtain each one.
Understanding Quality
Capital Health Plan will maintain a reputation as a local, state, and national leader in quality of care and service through
- Excellent accreditation ratings
- Industry-leading member satisfaction
- Very low voluntary disenrollment
- Industry-leading benchmark performance on clinical outcome measures
Utilization Management
Capital Health Plan makes health care decisions to achieve quality treatment and efficient use of resources.
Your Rights and Privacy
Last updated: 10/01/2011
= open external link in new window