Determinations, Grievances & Appeals

This section will give you an overview of the steps to take if you need to express a concern about medical care or prescription drug coverage.

Medical Care & Services

This section describes your rights to request coverage of medical care or services or payment for medical services that you already have received. You also may make a complaint about your medical benefits and coverage.

Prescription Drug Coverage

This section describes your rights to request coverage of a Part D prescription drug or payment for a Part D prescription drug that you have purchased. You also may make a complaint about your prescription drug benefits and coverage.

Appointment of Representative Form Instructions

Learn how to use the Appointment of Representative form to appoint a representative.