Privacy Practices
Capital Health Plan knows that the way we conduct our business offers us the opportunity to earn our customer's respect and trust. Our customers are our reason for being. To that end, we believe our customers have the right to privacy and that their non-public personal, financial and health information should be kept confidential.
Privacy Of Personal Health Information
All CHP member health information is confidential. Disclosures for purposes other than treatment, payment, or health care operations are made only when CHP receives a member's Authorization for Release of Health Information (pdf 27.25 kB) .
CHP does not accept requests to disclose personal information to employers or plan sponsors (organizations that pay for an employee's health benefits) with the exception of summary health information, enrollment and disenrollment information.
CHP safeguards oral, written, and electronic information. Confidentiality agreements are signed with any contracted parties that receive a member's confidential personal, financial, or health information. Access to this information is restricted to those employees who use the information to provide services for members.
CHP's privacy program conforms to all state and federal laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
CHP sends every new member a Notice of Privacy Practices (pdf 49.87 kB) . The Notice includes explanations, instructions, and examples of:
- the content of a member's medical record
- member rights regarding health information
- CHP's responsibilities to maintain privacy of your health information
- routine uses of health information for treatment, payment, and health operations and
- how to contact CHP with questions or concerns
Members have a right to:
- view, inspect, copy, and amend their health records
- request limits on certain uses of their health information
- get an accounting of health information disclosures
- request communications of their health information by alternative means or at alternative locations and
- revoke their authorization to use health information, except when action already has been taken
Members can enter information on CHP's secure website. This information is accessed and used by the Member Services Department to assist members. Members can enter information to do the following:
- select a new, or change a primary care physician
- register for classes provided by CHP
- request a replacement of a CHP ID card
- submit questions to CHP's Member Services department
Additional information is posted below. This Privacy Notice is provided to help you better understand how we protect your non-public personal, financial and health information. If you have questions about our privacy policy, please feel free to contact us. If you are one of our members you can call Member Services at 850-523-7441 or 1-877-247-6512 (TTY 850-383-3534 or 1-877-870-8943) 8:00 a.m. – 8:00 p.m., seven days a week, October 1 – February 14; 8:00 a.m. – 8:00 p.m., Monday – Friday, February 15 – September 30. State of Florida members call 1-877-392-1532, 7:00 a.m. – 8:00 p.m.
- Privacy Notice
- Communication Directive Form (doc 2-21-12 30.27 kB)
- Communication Directive Directions (pdf 34.69 kB)